Cancellations & Refunds

Effective from 8 July 2026 · THE VALET HUB PLATFORM LIMITED, company number 17321439

We want booking with ValetHub to feel low-risk and fair. These terms are designed to give you flexibility while protecting the operators who set aside time and travel to serve you.

One-off bookings

More than 2 hours before your appointment: cancel or reschedule free of charge. Your payment is refunded in full (or the card authorisation released).
Less than 2 hours before, or a no-show: a cancellation fee of 50% of the job price applies, because your operator has reserved the time and may have travelled or turned down other work. If we cannot access the property or vehicle at the agreed time, this is treated as a no-show.

To cancel or reschedule, contact us as early as possible by replying to your confirmation email or messaging us on WhatsApp at 07466 669 962, quoting your booking reference.

Subscription plans

Cancel anytime — message us on WhatsApp or reply to any plan email. Cancellation takes effect at the end of your current billing month: you won’t be charged again, and any visits already paid for in that month will still be delivered. We don’t give partial-month refunds, but see “Our discretion” below.
Pause for holidays — let us know before your next billing date and we’ll pause your plan and your payments until you’re back.
14-day cooling-off (new subscriptions): if you change your mind within 14 days of first subscribing, tell us and we’ll refund your first payment in full, less the standard one-off price of any visits already carried out at your request during that period.
Individual plan visits follow the same rescheduling rule as one-off bookings: free changes with more than 2 hours’ notice. If an operator cannot access the property or vehicle with less than 2 hours’ notice, that visit is treated as delivered.

If you’re not happy with the work

Every ValetHub job is photo- and video-documented for quality assurance. If you are genuinely dissatisfied with the standard of work, contact us within 24 hours of completion with your booking reference. We will review the job (including the operator’s before/after evidence) and, where a fault on our side is found, offer a re-clean or a partial or full refund at our reasonable discretion.

How refunds are paid

Where a refund is due, it is issued to your original payment method via Stripe. Refunds are processed promptly once approved; the time for funds to appear depends on your bank or card provider (typically 5–10 working days).

Our discretion

We aim to be fair and reasonable. We may, at our discretion, waive or reduce a cancellation fee — for example in the case of genuine emergencies or a first-time misunderstanding. Applying this discretion in one instance does not waive our right to apply the policy in future.

Your statutory rights

Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 for services to be performed with reasonable care and skill, and your rights under the Consumer Contracts Regulations 2013.

Contact

WhatsApp or call: 07466 669 962 · or reply to any ValetHub email. Please quote your booking reference.

THE VALET HUB PLATFORM LIMITED · Registered in England & Wales, company number 17321439 · Terms of service · Privacy policy