Terms & Conditions

Last updated: 6 July 2026 · The Valet Hub Platform Limited

1. Who we are

This website is operated by The Valet Hub Platform Limited ("we", "us", "our"), a company registered in England & Wales (company number 17321439), with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. You can contact us at hello@thevalethub.co.uk or on 07466 669 962.

2. What we do

The ValetHub is a platform that connects customers who want car valeting and cleaning services with independent, self-employed operators who provide those services. We arrange and manage bookings; the work itself is carried out by operators.

3. Bookings and quotes

Prices shown on the site and in our assistant are estimates. Your final price is confirmed before any work is carried out.
A booking is only confirmed once we have accepted it and notified you.
We aim to attend at the agreed time, but times may vary due to traffic, weather or operational reasons.

4. Payment

No payment is taken until your booking is confirmed. [Payment method and timing to be finalised when card payments go live. Set out here how and when customers pay, and any deposit or authorisation terms.]

5. Cancellations and changes

We aim to keep cancellations simple and fair, while protecting the operators who reserve time and travel to serve you:

More than 2 hours before your appointment: you may cancel or reschedule free of charge. Where a payment authorisation has been placed on your card, it will be released in full.
Less than 2 hours before your appointment, or a no-show: a cancellation fee of 50% of the job price applies, because your operator will have reserved time and may have travelled or turned down other work. If we cannot access the vehicle or property at the agreed time, this is treated as a no-show.

To cancel or reschedule, contact us as early as possible by replying to your confirmation email or messaging us on WhatsApp at 07466 669962, quoting your booking reference. We may, at our reasonable discretion, waive or reduce a cancellation fee in the case of genuine emergencies.

6. Our operators

Operators are independent, self-employed contractors. They are not employees of The Valet Hub Platform Limited and are responsible for their own tax and National Insurance. Operators are required to hold a valid DBS (background) check, which we request and verify before work begins.

7. Access and your responsibilities

You agree to provide safe and reasonable access to the vehicle or property to be serviced.
You are responsible for removing or securing valuables and fragile items before a service.
Please tell us about anything that affects the service (e.g. parking, water/power access, pets, allergies).

8. Liability

[This section must be reviewed by a solicitor.] We take reasonable care in arranging services and require operators to be insured. Nothing in these terms limits liability where it cannot lawfully be limited (for example, death or personal injury caused by negligence). [Set out your position on damage, insurance cover, claims process and any caps on liability.]

9. Complaints and refunds

Every ValetHub job is photo- and video-documented for quality assurance. If you are unhappy with a service, please contact us at hello@thevalethub.co.uk within 24 hours of completion, quoting your booking reference. We will review the job (including the operator's before and after evidence) and, where a fault on our side is found, offer a re-clean or a partial or full refund at our reasonable discretion. Where a refund is due, it is issued to your original payment method; the time for funds to appear depends on your bank or card provider.

10. Your data

We handle personal information in line with our Privacy Policy.

11. Changes to these terms

We may update these terms from time to time. The version on this page is the current one, and the "last updated" date shows when it last changed.

12. Governing law

These terms are governed by the laws of England & Wales, and the courts of England & Wales have jurisdiction.